Q: I want to cancel my order!

A: Don’t worry – we don’t mind if you change your mind. Just contact us as soon as possible through the Contact Us page. As long as it’s within the 30 days of your order; we will either stop your order from being despatched or you can return your items. Please note that if your order has already been shipped, you will be responsible for the return postage fees.

Q: My order arrived damaged or faulty.

A: We would hate to hear that your products haven’t arrived in the condition they should have been. However, you can go through our returns process to arrange for a refund or a replacement.

 

Q: When will my parcel arrive?

A: Because we know what it’s like to wait around for the postman to deliver a package, we offer a wide range of securely tracked shipping services so you can check up on the delivery status of your order at any time!

Please note: that if your parcel is sent out Royal Mail Untracked shipping, you won't be able to track your parcel.

Q: Are all your products sealed?

A: Yes, all our products are protected with tamper-evident sealing to ensure the hygiene of your product.

Q: Do you ship outside of the UK?

A: Yes. Jaks ship across the globe. All shipping is tracked to ensure that your order is received safe and sound. Shipping rates are calculated at checkout (including Delivery Duties for the EU orders on orders over £18).

Q: Are all your products authentic?

A: Yes. All our products are sourced from reputable wholesalers or directly from the Brand themselves.

Q: I want to cancel my order!

A: Don’t worry – we don’t mind if you change your mind. Just contact us as soon as possible through the Contact Us page. As long as it’s within the 30 days of your order; we will either stop your order from being despatched or you can return your items. Please note that if your order has already been shipped, you will be responsible for the return postage fees.

Q: My order arrived damaged or faulty.

A: We would hate to hear that your products haven’t arrived in the condition they should have been. However, you can go through our returns process to arrange for a refund or a replacement.

 

Q: When will my parcel arrive?

A: Because we know what it’s like to wait around for the postman to deliver a package, we offer a wide range of securely tracked shipping services so you can check up on the delivery status of your order at any time!

Please note: that if your parcel is sent out Royal Mail Untracked shipping, you won't be able to track your parcel.

Q: Are all your products sealed?

A: Yes, all our products are protected with tamper-evident sealing to ensure the hygiene of your product.

Q: Do you ship outside of the UK?

A: Yes. Jaks ship across the globe. All shipping is tracked to ensure that your order is received safe and sound. Shipping rates are calculated at checkout (including Delivery Duties for the EU orders on orders over £18).

Q: Are all your products authentic?

A: Yes. All our products are sourced from reputable wholesalers or directly from the Brand themselves.